SmartDebit responds to survey on payment industry expectations for contactless technology


(PRWEB UK) 23 May 2013

According to a survey carried out by international provider of retail banking and electronic payments software Compass Plus, the reality of contactless payment usage is far behind the initial predictions at this stage.

More than 160 UK residents responded to the survey about their payment behaviour, revealing that less than one in 10 people had actually used their contactless card to purchase an item during the last month. Further to this, 34 percent believed contactless cards to be the least secure method of payment. Online debit card transactions were named as the second least secure by 26 percent of respondents and using a smartphone to make payments came third (24 percent). The study found that cash is still king when it comes to perceived security of payments with 57 percent believing it to be the most secure form, followed by credit cards (34 percent) and debit cards (32 percent).

The research also revealed that 93 percent of participants had withdrawn cash from an ATM in the last month. The continuing rise of the e-commerce sector in the UK was also clear as 86 percent had made purchases online using their bank cards. With regard to contactless cards, just nine percent had brought items on the high street using a contactless card over the previous month, and only four percent using a smartphone.


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SmartDebit, a leading payment processor in the UK constantly keep up-to-date with the latest developments and key focuses. A spokesperson from firm commented, The research illustrates the difference in opinion and expectations from payment industry experts and the consumer. It is widely believed that the UK is becoming a cashless society, with more and more people using cards, smartphones and automated payment types such as Direct Debit to pay for their goods and services. However, this survey shows that while the industry perceives the transition to be the case, consumer adoption is not meeting the expected levels. The lack of awareness of differing payment types combined with security concerns and comfort in cash are contributing factors to the low level of uptake.

About SmartDebit

SmartDebit is the UKs leading Direct Debit bureau, specialising in payment processing on behalf of businesses, not-for-profits and public sector authorities since 1998. A Bacs approved bureau scoring Excellent ratings in all five categories of the Bacs audit, and is ISO 27001 certified.

Offering paper and paperless Direct Debit options, the SmartDebit service encompasses the SmartDebit Admin

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